Privacy Policy

General

Syngenic Programske Usluge d.o.o (“Syngenic”, “us”, “we”), Dobri dol 56, Zagreb, Croatia, values the privacy of individuals and is committed to protecting and respecting the information of visitors to the website and individuals or entities that register to use the service provided by us. This Privacy Policy (the “Policy”) inform you of our policies and procedures regarding the collection, use, and disclosure of certain information we receive from users of our website accessible at seaton.site (the “Site”) or using service through getseat.net and any of its subdomains, mobile applications, and related services (collectively, the “Services”). Since we process personal data from our Merchants as well as personal data from their end users on their behalf, therefore Syngenic processes personal data as Data Processor, as defined in the Directive and the General Data Protection Regulation (GDPR).

The Personal Information We Collect

During your use of the Services, we obtain the following information:

Information that we collect about you
Information you provide during registration process and on each change in the system, such as your name, company name, email address, phone number, unique identifiers, geographic location and industry.
Information that we collect about your personnel
Information about your personnel collected during registration process and on each change in the system, such as login name, personal name and email address.
Information that we collect about your customers
Information about your customers collected during registration process, each change in the system and when directly from them customer when customer create reservation request using online forms. Following information about your customer are collected: Personal name, address, birthdate, phone number, email address, marketing preferences and note about the other preferences of customer.

How We Use the Information We Collect

We use the personal data we collect for or on behalf of Merchants, to provide our services and the functionality of our application. We may also use personal data for related internal purposes, including (i) To provide information about the application, such as important updates or changes to the application and security alerts (ii) To measure performance of and improve the application, and (iii) To respond to inquiries, complaints, and requests for customer support.

Legal Bases for Processing

We processes personal data as directed or permitted by the Merchant that uses our application. The Merchant is responsible for establishing a legal basis for our processing of personal data for or on behalf of the Merchant. The Merchant can withdraw the consent at any time, by de-installing the app or contacting us on info@syngenic.net as defined in "Your Data Protection Right" paragraph.

Cookies

Cookies are small files comprised of letters and numbers that are downloaded onto your desktop computer, mobile or other handheld device when you access certain websites. Cookies allow the Service to recognize a user’s device and help your browser navigate through the Service by allowing you to log in automatically by remembering settings you selected during earlier visits, among other functions. Cookies do not harm your computer. We use cookies in the Service to collect statistical information about how visitors use our website, so we can improve the way the Site works and measure our success. By recording such statistics as browser usage, visitor location, operating system etc. we can measure and improve on how we manage and maintain our site, in order to provide a better visitor experience.

Third Parties and Information Sharing Policy

We do not sell personal information to anyone. We may work with third party service providers which store and receive data, reports, and other user information sent by your browser or mobile device, including the pages you visit, your use of our Service, your use of third party applications, and other information that we may use to analyze and improve the Service.
We will not share your personal information with any third parties, in any form, except if:
Being authorized by you (expressly and in advance of such disclosure to a third party).
In order to provide you with our service, in any way reasonably required for that service, includes but not limited to:
Data processors, e.g. vendors that provide us with server infrastructure. The processor is an entity that processes personal data, provided by and on our behalf.
Trusted third party providers that provide services integrated in Service we deliver to you , such as email and other communication tools, etc..
Legal Compliance - we may share personal identifiable information or user information about you if we believe in good faith that disclosing information is necessary to comply with a valid legal process, governmental request, or applicable law.
All our trusted partners as data processors are fully compliant with the GDPR and are also taking your privacy seriously, but we do not have control over their systems in operations.

How We Protects Your Information

On regular basis we adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information or personal information of your customers. All interaction with the Services will be encrypted using SSL technology.

Your Data Protection Rights

You have the right to access, correct, update or request deletion of the personal information we collect about you. Please send such requests to info@syngenic.net. In addition to here defined data protection right, if you reside in the European Economic Area, you also have the following rights:
Objection and Restriction - you have the right to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can request these rights by contacting us on info@syngenic.net.
Withdrawal of consent - if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
Complains - you are also eligible to directly submit your complaint to the national data protection body of agency or authority, and if within European union, you may submit your complain to the European Data Protection Supervisor (https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en)
If you would like to exercise the above rights, please contact us at info@syngenic.net and we will consider your request in accordance with applicable data protection laws. We may ask you to verify your identity by producing proof, in order to help us respond to your request.

Transfers Outside the EEA

Where necessary in order to deliver our services, we will transfer pursuant to requirements established under the GDPR clause for approved apps to countries outside the EEA. When doing so, we will comply with our legal and regulatory obligations in relation to the Pursuant to requirements established under the GDPR clause for approved apps including having a lawful basis for transferring pursuant to requirements established and putting appropriate safeguards in place to ensure an adequate level of protection for the pursuant to requirements established under the GDPR clause for approved apps. You can obtain more details on the protection given to your personal data when it’s transferred outside the EEA by contacting us at info@syngenic.net.

Do Not Track Disclosure

Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. Currently, we does not respond to Do Not Track browser settings or signals. If we do so in the future, we will modify this Policy accordingly. We does not allow any third party to collect information about you and your Internet activity when using Service.

Children Under the Age of 16

The Service is not designed for use by children under the age of 16. We do not intentionally collect personal identifiable information of any person under 16 years of age. If you suspect that someone under 16 years of age has provided those information’s to us, please contact us and we will remove that information from our records.

Changes to this privacy policy

We reserve the right to change this Privacy Policy from time to time as necessary to reflect changing legal, regulatory or operational requirements. We will provide notification of the material changes to this Privacy Policy through the Service we provide or email at least thirty (30) business days prior to the change taking effect.

Your Acceptance of These Terms

By using Service, you signify your acceptance of this policy. If you do not agree to this policy, please cancel the subscription and uninstall the Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.